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How long does it take approximately to create a Personalised Book?
Each book requires a lot of work and planning. We aim to provide our clients a book which is exceptional and high in quality. The general turn-around time is 6 to 8 weeks. This could increase during peak periods or if a project is larger. Please contact us and we can provide you with a better idea of the time involved once we have an idea of your requirements.
Do you require a deposit to start working on the book?
As designing a book requires a lot of hard work and planning, we require a 50% deposit to begin the work.  The rest of the money can be paid once the book has been completed.
Is GST included in the price?
GST is not applicable and is not charged for any of our products and services.
Is it possible to create a book in less than 6 to 8 weeks?
Yes, it is. However an additional charge will be included. Please contact us and we can provide further information depending on your needs.
What type of books can you make?
Anything.  The sky is the limit.  We can make tribute books, photo books, personalised guestbooks for special events, baby record books, etc.  Just provide us with your requirements and we will come up with something you will love.
What sort of cover options do you provide?
We offer both hardcover and softcover books.

Softcover – Includes durable, perfect binding and an overlaminate. Printing is done on the front cover, back cover, and spine. There are no flaps.

Hardcover, Dust Jacket - Includes durable, library binding and linen hardcover cases with laminated 4-color dust jackets. Comes in two different cover finish options:  Standard Black Linen or ProLinen in either Oatmeal or Charcoal.  We do not offer the option to emboss or print on the linen covers underneath our Dust Jackets, but your local bindery or print house might be able to do this for you.

Hardcover, ImageWrap - Allows you to print an image directly on the front and back of any hardcover book, creating a smooth, sophisticated effect.  ImageWrap covers feature a durable matte finish. There are no flaps.  

All of our book cover types offer a number of different cover layouts for you to choose from.

Flaps - Dust jacket flaps fold around the edges of a hardcover dust jacket book to protect them. There's space inside the front flap for you to provide a tantalising summary of your book, and inside the back flap there's room for a brief author bio. Space is limited on these narrow flaps, so you'll want to choose your words and pictures carefully. Flaps are only included in hardcover, dust jacket books.

Back cover - This is a good place to include glowing reviews and testimonials, and possibly a summary of your book. Even if you can't judge a book by its cover, that cover can definitely make a great first impression.

Front cover - The front cover can feature your book title, a subtitle, author name, and images you select (also optional).

Spine - The spine is a great place to include your title and author name, which you can add to any book designed except for softcovers with 80 pages or fewer.
What is the difference between the Standard and Premium Paper options?
The Standard Paper used 135 gsm smooth, semi-matte paper.  Premium Paper is available in a matte or lustre finish and is 148 gsm coated paper, which makes it about 35% heavier than our Standard Paper. This greater thickness gives our Premium Paper better opacity, in other words, less see-through. The lustre finish has a touch more gloss than the matte option.                   

The Pearl Photo Paper has a paper weight of 190gsm.  It is slightly heavier and glossier that our Lustre Finish Paper.  The Uncoated Photo Paper has a paper weight of 148gsm.  It has an eggshell textured, uncoated finish.

Please Note: Premium Paper (i.e. Matte Finish Paper, Lustre Finish Paper, Pearl Photo Paper and Uncoated Photo Paper) can only be used in books of 240 pages or less.
How to choose between lustre and matte Premium Paper?
It’s a matter of personal preference – some people love lustre, others are fans of matte. The lustre paper has a hint of gloss and not a lot of shine.
Does the Personalised Book come in a Presentation Box?
Each book we design comes with a professional black presentation box which will protect your book and keep it in good condition.
Are postage and handling costs included?
Postage and handling costs are inclusive of the price within Australia only.
Do you have a refund policy?
Unfortunately we do not have a refund policy. However, if there is a technical issue with your book (i.e. photos are cut off, marks on pages), we will provide you another one at no extra cost.  Please view our Terms & Conditions for further details.

Note: A refund will only be provided if the book does not look like the one you have approved.  For example, if the approved book has a photo which has been cut off, a refund will not be provided based on that. 
Can I get additional copies of the book?
Definitely. Each additional copy is an exact replica of the original. Please let us know how many copies you require and we will be able to give you an exact price.
Can I view drafts of the book during the design stages?
Yes, of course. An initial and final draft will be provided to ensure that the book is being designed based on your requirements. We will provide you with an electronic sample of your book once it has been designed. It is your responsibility to review the book before the final publish and ensure there are no text errors and placement of graphics, images, text are all according to your requirement. A refund will only be provided if the book does not resemble the final approved design.
Is there a limit to the number of changes you will make?
There is a maximum of 2 rounds of changes that can be made to the book.  An initial and final draft will be provided to you so you can get an idea of exactly what you want.  Any extra rounds of changes will incur an additional charge.  If you want to change the entire design of the book, this will incur an additional charge.  Please view our Change Policy in our Terms & Conditions for further details.
What resolution should I scan my photos in?
Please use the following guidelines when scanning photos:
  • 4x6 or larger size photo – scan at minimum of 300 dpi
  • 3½ x 5 – scan at minimum of 400 dpi
  • 2½ x 2½ – scan at minimum of 600 dpi
  • Anything smaller should be scanned at 720 dpi
I don’t have a scanner. Can you scan my photographs?
Yes. For an additional charge, we will scan your photos for you.